These Terms and Conditions govern use of the LightSign Display website and purchases made through it, together with the specific product, quotation and order terms made available for your transaction. Please read them before registering or ordering. Our Privacy Policy explains how personal information is handled.

1. Our business and contact details

LightSign Display supplies display frames and related products to business customers. Our public website describes our business as an Indonesia-based manufacturer. Contact us at [email protected], +62 857 1763 9206, or through Contact Us for questions about an application, quotation or order. Keep the quotation, order confirmation and invoice provided for your transaction.

2. Business use and authority

The wholesale service is intended for customers purchasing for business purposes. By opening an account or placing an order for a company, you confirm that you have authority to provide its information and enter the relevant transaction. You must have the legal capacity to do so. Describing an account as “wholesale” does not remove any mandatory rights that apply to you as a consumer under applicable law.

3. Registration and account security

Ordinary registration requires a username, email, password and successful email-code verification. Available third-party sign-in options may require you to complete registration details or separately prove control of an existing account before linking. Keep account information current, protect passwords and codes, and tell us promptly about suspected unauthorized access. Do not impersonate another person, submit misleading documents, or share access to evade restrictions.

Creating a usable account and obtaining wholesale access are separate steps. Registration allows login and access to the account functions provided; it does not approve a wholesale application.

4. Wholesale applications and access

You may apply through My Account — Wholesaler. Supply complete and accurate business information and only documents you are entitled to provide. We may request information relevant to establishing and maintaining wholesale eligibility. Submission does not guarantee approval or an order.

• Not submitted: an account exists, but no successful wholesale application has been submitted.
• Under review: an application is awaiting a decision.
• Needs information: review the stated request, update the application and resubmit.
• Rejected: review the customer-visible reason and use the application page to correct information and reapply.
• Approved: an active account may view wholesale prices and use the purchasing features available to it.
• Wholesale access suspended: pricing and purchasing access are paused. Contact our team about restoration.

Requesting more information, rejecting an application or suspending wholesale access does not, by itself, prevent account login. Account suspension is a separate action. Only an active, signed-in account with approved wholesale status may view protected prices, add products to its cart or place an order. Closing a prompt, opening an application page or submitting an application does not grant that permission.

5. Product information and suitability

Review product specifications, dimensions, quantities, finishes, accessories and stated usage conditions before ordering. Ask us to confirm anything important to your intended use. Images and screens may affect the appearance of colours or finishes; this does not permit a material departure from the agreed description. Follow supplied assembly, installation and safety instructions.

Check the package contents and exclusions for the selected product. Canopy fabric, printed graphics, hardware or other accessories are included only where the product description or agreed quotation lists them. Any minimum quantity, wholesale or container-shipment requirements must be checked against the applicable product information or quotation.

For custom or made-to-specification work, the agreed drawings, dimensions, materials and written requirements form part of the order. Clearly identify any particular performance, compatibility, installation or certification requirement before acceptance. We do not promise a certification or suitability that has not been stated for the product or expressly agreed.

6. Prices, quantity discounts and currency

The displayed or quoted currency applies to the relevant transaction. Product prices, shipping, discounts and any charges collected by us are shown in the applicable quotation or checkout before payment. A price or availability shown for one account, configuration or destination may not apply to another.

Where a quantity discount is available, it applies to the eligible quantity of the relevant product or variation as shown in the cart. Rules set for a specific variation take precedence over general product rules. Quantities of different products or separate cart lines are not automatically combined to reach a discount tier. Do not assume that discounts, coupons or offers can be combined; review the final discount and total before payment.

If a material pricing or description error is identified, we will contact you about the correction and the available options. We will not substitute a higher charge for an accepted transaction without the agreement or other legal basis required. Where an order cannot be fulfilled, payments will be addressed in accordance with the transaction and applicable law.

7. Shipping quotations and address changes

A shipping request allows our team to calculate a charge for the products, quantities and delivery information provided. A request itself is not a shipping quote. Use a complete and accurate delivery address, including a postal code and regional information where applicable.

Shipping quotes apply to the cart and address for which they were prepared and remain usable only while valid. Check the expiry and other conditions shown with the quote. Changing or adding a delivery address, selecting another address, or changing the relevant cart information may invalidate an earlier quote and require a new quotation. A former shipping amount should not be assumed to apply after those changes.

The payable order total must include the shipping amount currently valid for the order. A delivery estimate is an estimate unless a specific binding delivery commitment has been agreed. Contact us if you need a particular date, destination or service before ordering.

8. Orders and payments

Review the items, delivery address, shipping quote and total before submitting an order. Your submission requests the stated products on the terms presented. Automated receipt or a payment-processing message may confirm receipt or payment status without separately confirming a custom specification or a special delivery commitment. The order confirmation and any specific written acceptance from our team identify what has been agreed. Contact us promptly if those records appear inconsistent.

Use only payment methods offered through checkout or agreed in writing for the order. PayPal, Payoneer or another offered payment provider may apply its own terms, verification steps, exchange rates or fees. Payment-provider availability and approval are outside our direct control. Do not send passwords or complete card details through chat or ordinary email.

An unpaid, failed, expired or unconfirmed payment does not establish that goods will be dispatched. A shipping quote or payment does not itself grant wholesale approval. We may need to clarify stock, specifications, delivery or payment information before fulfilling an order, while respecting any contract already formed and mandatory rights.

9. Taxes, duties and cross-border delivery

Taxes or charges collected by us are identified in the applicable checkout, quotation or invoice. Import duties, destination taxes, customs-clearance charges and carrier fees may arise for cross-border shipments unless the agreed delivery terms expressly include them. The quotation or order should be used to confirm who is responsible for those amounts and any import arrangements.

You are responsible for giving accurate business and delivery information and for any import or local-use obligations assigned to you under the agreed terms and applicable law. We will not assume a particular Incoterm or shift an undisclosed charge to you solely because this website serves international customers.

10. Delivery and checking goods

Delivery arrangements depend on the product, destination, carrier and the terms agreed for the order. Delays can arise from production, transport, customs or events outside reasonable control. If a delay affects your order, contact us to discuss its status and available options. A delay does not remove remedies that applicable law provides.

Check packages and products after delivery and report damage, missing items, an incorrect supply or a suspected defect promptly, providing the order reference and reasonable supporting information where available. Keep packaging or photographs when they may help assess a claim. Reporting promptly helps us investigate. Reasonable requests for supporting information do not remove rights provided by applicable law.

11. Changes, cancellations, returns and remedies

Contact [email protected] as soon as possible to request a change, cancellation, return or remedy. Include your order reference and the issue or requested change. Before sending goods back, ask our team for the appropriate return instructions; a business contact address should not be assumed to be a return destination.

For business purchases, any agreed cancellation, return, warranty and cost-allocation terms applicable to the order govern alongside applicable law. Custom or clearly personalized goods may have different cancellation conditions from standard products. We do not apply a blanket statement that all sales are final or that all custom goods are excluded from remedies for defects or an incorrect supply.

If consumer cancellation, conformity, warranty or other mandatory protections apply to your transaction, those protections remain available. Any refund, repair, replacement, reduction, cancellation cost or return-shipping responsibility will be assessed under the agreed order and applicable law. For business orders, any discretionary change-of-mind return or refund arrangement must be agreed with our team; applicable statutory remedies remain unaffected.

12. Responsible use and service restrictions

Do not attack or overload the website, distribute malicious content, misuse another person’s information, falsify registration or tax documents, or attempt to bypass approval, pricing, checkout or security controls. You must have the necessary rights to any logo, design or content you ask us to use for an order.

We may restrict wholesale access or separately suspend an account where reasonably needed to address misuse, security concerns, materially inaccurate information or a breach of these terms. Where appropriate, contact our team to clarify the issue or request review. An access restriction does not automatically erase order records, cancel an accepted order, extinguish an outstanding obligation or remove a lawful remedy.

13. Website content and customer-service information

Website branding, text, images and other materials belong to their respective owners. You may use the website to evaluate products and conduct authorized business with us; these terms do not grant a right to reproduce protected materials for unrelated commercial use.

Customer service may include AI-generated replies. Treat general automated guidance as assistance and ask staff to confirm material product, pricing, production or delivery requirements. AI replies cannot override an agreed order or grant wholesale access. Availability of the website and third-party services may occasionally be interrupted.

14. Applicable rights, disputes and updates

Nothing in these terms excludes liability or limits a right where doing so is prohibited by applicable law. Any specific limitation or allocation of responsibility agreed for a business order remains subject to those legal limits. Any governing-law or jurisdiction provision specifically agreed for an order remains subject to mandatory legal protections.

Please contact us first about a complaint so that we can review the relevant records and try to resolve it. This does not prevent you from using a remedy or complaint route available under applicable law. Specific terms agreed for an order take priority where they clearly address the same issue, subject to mandatory law. Changes to this website’s terms will be dated and will not, by themselves, retrospectively change an already agreed order.

Effective date: 11 September 2026