FAQ
Q1: Do I need a wholesale account to place an order?
You need an active account with approved wholesale status to view protected prices and use the purchasing features. Creating an account does not automatically grant wholesale access. Register, verify your email, then submit your application through My Account → Wholesaler.
Q2: What information is needed for a wholesale application?
The application requests business information, an address, business type, registration or tax details and relevant supporting documents. Follow the requirements shown in the application form. If more information is needed, update your application and resubmit. Submission does not guarantee approval.
Q3: How do quantity discounts work?
Where a quantity discount is available, the applicable tier is based on the eligible quantity of the relevant product or variation. Variation-specific rules take precedence over general product rules. Different products or separate cart lines are not automatically combined. Check the final discount and total in your cart.
Q4: Are shipping costs included in the product price?
Do not assume that the displayed product price includes shipping. Shipping is calculated separately for the products, quantities and delivery address supplied. Request a shipping quotation and review the applicable charge and payable total before payment.
Q5: What if I change my cart or delivery address after receiving a quote?
The earlier shipping quote may no longer apply. Changes to products, quantities or delivery information can require a new quotation. Quotes also have validity conditions and may expire. Review the current shipping information at checkout.
Q6: Can I request custom dimensions, branding or OEM supply?
Contact our team with the product name, required dimensions, materials, finish, quantity and any branding or printing requirements. Reference images or drawings can help explain the project. Available options and production arrangements must be confirmed for the specific enquiry; not every product supports every customization.
Q7: Are your display frames easy to assemble?
Assembly requirements vary by product and configuration. Review the product description and any supplied instructions, and ask our team about tools, assistance or installation requirements before ordering. Tool-free or one-person assembly should not be assumed for every product.
Q8: Can I use these products outdoors?
Outdoor suitability depends on the specific product, configuration, installation and conditions of use. Check the intended-use information and ask our team to confirm the requirements for your application. Do not assume that every frame is weather-resistant, suitable for permanent outdoor use or rated for particular wind conditions.
Q9: What is included with my purchase?
Check the selected product’s Product Introduction and Package Includes information. Fabric, printed graphics, bags, mounting parts and other accessories are included only where stated. Pictures may show a complete display or an example configuration; contact us if you are unsure which components are supplied.
Q10: How can I get help before or after ordering?
Use the website customer-service feature, the Contact Us page or email [email protected]. Include the product name or link, your question and, for an existing order, its reference. Do not send passwords, verification codes or complete payment-card details.
